A year ago I listed links to some interesting articles I had read. Others found them useful, so here are a few more: Design The golden age of design in startups – “Well, folks, your time has come. Not only do you have a seat at the table…you’ve got a starring role. There is no … Continue reading »
Category Archives: Social media
One company- getting customer service very wrong and very right
Experienced a good example of a company getting customer service totally wrong and totally right (through different channels) today. The company was British Airways, and this afternoon I needed to change my flight with them. I tried the following: 1. Changing it through the website. Result: no can do. Me: “Ok sure, I’ll try using … Continue reading »
A Letter to the Twitter Sceptics
Barely a week goes by without someone saying this to me: Dear Whoever-Will-Listen, What is this Twitter fad? I have no interest in finding out what people had for breakfast or when they walked their dog. I find it ridiculous when a friend mentions they “tweet”, and annoying when a television programme suggests people “follow” … Continue reading »
